Privacy Policy

1. Introduction

Nimbus Roofing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request free roof inspections
• Call or email us for roofing services
• Submit insurance claim information
• Subscribe to our newsletter or blog updates

This information may include: full name, email address, phone number, property address, insurance company details, and information about roof damage or service needs.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide roofing services, including inspections, estimates, and installations
• Respond to your inquiries and customer service requests
• Process insurance claims and communicate with insurance companies on your behalf
• Send you marketing communications about our services (with your consent)
• Improve our website and services through analytics
• Detect and prevent fraud or security threats
• Comply with legal obligations and enforce our terms

4. Third-Party Services

We use the following third-party services that may collect information:

• Google Gemini AI: We use Google's Gemini AI to power our chatbot, analyze roof damage from photos, and generate insurance claim reports. Google may collect and process data according to their privacy policy.
• Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends.
• Google Maps: We use Google Maps to display service areas and provide directions. Google may collect location data.
• Email Service Providers: We use email services to send notifications and marketing communications.
• SMS Services (Twilio): We may send SMS notifications for emergency roof repair requests.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may limit website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer records and project documentation may be retained for warranty and legal compliance purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at the information provided below.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: